This Refund and Cancellation Policy outlines the terms applicable to payments and application processing on the e-Services portal of the Boro Kachari Welfare Autonomous Council (BKWAC).

1. General Policy

BKWAC primarily provides government welfare services. In most cases, applications submitted through this portal do not require any payment. However, if any fees are applicable for specific services, the following terms shall apply.

2. No Refund Policy

• All payments made through the portal are generally non-refundable.
• Once a payment is successfully processed, it cannot be reversed under normal circumstances.

3. Exceptions

Refunds may be considered only under the following exceptional situations:

• Duplicate payment made due to technical error.
• Payment deducted but application not successfully submitted.
• Technical failure resulting in incomplete transaction.

4. Refund Process

• Users must report the issue within 7 working days of the transaction.
• Requests must include transaction details and proof of payment.
• Approved refunds will be processed to the original payment method.

5. Processing Time

If approved, refunds may take 7–15 working days to reflect in the user's account, depending on the payment provider or bank.

6. Cancellation Policy

• Once an application is submitted, it cannot be cancelled through the portal.
• Users may contact the concerned department for modification or withdrawal requests, if applicable.

7. Failed Transactions

In case of failed transactions where money is deducted but no confirmation is received, users are advised to wait for 5–7 working days. If the issue persists, they should contact support with transaction details.

8. Contact for Refund Issues

For any refund or payment-related issues, users may contact the official support channels provided on the portal with complete transaction details.

9. Policy Updates

BKWAC reserves the right to modify this Refund and Cancellation Policy at any time without prior notice.

10. Acceptance

By using this portal and making any payment, you agree to this Refund and Cancellation Policy.

• Incentive to Students for Higher Education
• Ex-Gratia to Victim's Family
• Financial Assistance for Medical Purpose
• Financial Assistance for Property Damage
• Grant-in-Aid to Educational Institutions
• Club Registration
• Contractor Registration
• Application Form of Beneficiary